How can I place an order?
Shopping on our website is easy:
- Choose your favorite bag and add it to the cart.
- Proceed to checkout and enter your shipping and payment details.
- Confirm the order, and you will receive a confirmation email with all the details.
Do I need to create an account to purchase?
No, you can also purchase as a guest. However, by creating an account, you can:
- Track your order status
- Save your details for future purchases
- Receive exclusive offers and previews
Who can I contact for assistance?
Our customer service is always available to help you!
- Email: info@pesseia.com
- WhatsApp: +39 380 388 6630
How can I track my order?
Once shipped, you will receive an email with a tracking link to monitor the delivery in real-time. You can also log into your account and check the status under the “My Orders” section.
How can I return a product?
If you are not satisfied with your purchase, you can return it within 14 days of delivery.
Here’s how:
- The product must be returned to the retailer intact, unused, unstained, or undamaged in its original packaging, complete with all its parts (including packaging, documentation, and accessories). To avoid damage to the original packaging, we recommend, when possible, placing it inside a second box and attaching the retailer’s address to it.
- The product must be returned with all original tags and labels attached.
- Do not apply labels or adhesive tapes directly on the product’s original packaging.
The retailer reserves the right to verify full compliance with the above conditions. Returns that do not meet these conditions will not be accepted or refunded.
Once the product’s integrity is verified, the refund for the return will be processed within 14 days from the receipt of the withdrawal request. If the product is intact, the refund will be issued using the same payment method as the order. In case of bank transfer, the customer must provide their bank details when requesting the return.
In the event of a return, the return shipping costs are borne by the customer who purchased the product.